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Terms and Conditions That Govern Your Account

These Terms and Conditions set out the rules for opening and using your go63 account, including how deposits through GCash, Maya and InstaPay are handled, how winnings are processed, and when access may be restricted.

Account eligibility rulesGCash, Maya & InstaPay termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
go63 Terms and Conditions That Govern Your Account
HOW WE HANDLE ACCOUNTS

Account Security and Policy Commitments

Account Verification

We verify your identity before processing withdrawal requests. This step protects your wallet — whether you cash out to GCash or Maya — and keeps your account secure against unauthorised access.

Data and Privacy

Your personal details are collected only for account operation and fraud prevention. We do not sell your data to third parties, and access is restricted to authorised internal teams handling your account.

Session and Cookie Use

We use session cookies to keep you logged in securely across your mobile browser. You can clear cookies at any time through your phone settings, but this will end your active session.

Requesting Account Changes

To update registered details — including your linked GCash or Maya number — contact support via live chat. Changes to payment details require identity re-verification before they take effect.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat icon inside your account dashboard to speak with our support team directly. This is the quickest path for questions about account restrictions or term clarifications.
Email Support Send detailed queries about specific clauses, account suspensions or payment disputes to our support address found in the Help section of your account settings page.
Help Centre Our Help Centre covers the most common Terms questions — from GCash transaction limits to withdrawal hold periods — with step-by-step answers you can read without waiting.

Common Questions About These Terms

The questions below cover what our players in Quezon City and across the Philippines most often ask about how these Terms apply to their accounts. If your question is not answered here, reach us through live chat.

Yes. We may update these Terms at any time. The version on this page is always current, and using your account after a change means you accept the updated version.

Any remaining balance in a suspended account goes through our internal verification review. We assess the reason for suspension before deciding whether funds are released or withheld.

Eligibility depends on local law where you are located. You are responsible for confirming that accessing go63 is permitted under the rules that apply to you before registering.

Yes. When you deposit or withdraw via GCash, Maya or InstaPay, those providers' own terms also apply. Check each provider's policy for transaction limits and processing conditions.

Contact our support team through live chat inside your account dashboard. Changes to linked payment details such as your GCash or Maya number require identity re-verification before they go through.

Fraudulent deposit reversals, use of automated tools, collusion with other accounts and misrepresentation of identity are all grounds for suspension or permanent closure without prior notice.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.