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How go63 Handles Your Personal Information

This page covers exactly what data we collect when you open an account, make a deposit via GCash, Maya or InstaPay, and use our lobby — and what we do with it. We keep this policy straightforward so you always know where you stand.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access or delete dataNo data sold to third parties

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove the personal data we hold, our support team handles privacy requests through the channels below. When you submit a request, include your registered account email so we can locate your record and respond within the timeframe required under applicable law. We do not share your account data with anyone outside the transaction and compliance chain without your consent.

What We Collect and Why We Collect It

go63 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account with go63, we collect the information you enter directly — your name, contact details, date of birth and the payment method you link to your wallet. When you deposit or withdraw using GCash, Maya or InstaPay, we log the transaction reference,

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amount and timestamp. We do not store your e-wallet PIN or full card credentials on our servers. We also collect device and session data automatically — your IP address, browser type and session duration — to keep your account secure and to detect unusual login patterns.
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Cookies track your lobby preferences and session state so the page loads where you left off. We retain account records for as long as your account is active and for the period required under applicable law in jurisdictions where our service is available. If you close
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your account, we delete or anonymise personal data that is no longer needed for legal or compliance purposes. Availability of our service depends on local law and is only for eligible players where local law permits. Any data shared with payment processors like GCash, Maya or
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InstaPay is governed by those providers' own policies and is shared only to complete your transaction.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are not afterthoughts in how we run your account. Data flows through SSL-encrypted connections, and your payment transactions via GCash, Maya and InstaPay are processed over the same secure rails those providers use for all transfers. We review access controls regularly and limit who inside our team can view account-level data. Your privacy matters beyond compliance — it shapes how we build account features.

SSL Encryption All data transmitted between your device and our servers is protected by SSL encryption, including login sessions, account updates and payment instructions sent via GCash or Maya.

Cookie Controls We use session and preference cookies to keep your lobby state intact. You can adjust cookie permissions through your browser settings at any time without losing your account access.

Data Retention Policy We hold your data only for as long as your account is active or as required by applicable law. Once that period ends, personal records are deleted or anonymised from our systems.

Your Access Rights You can request a copy of the personal data we hold on your account, ask us to correct inaccuracies, or request deletion where local law and compliance obligations allow it.

Common Questions About Your Data on go63

These are the questions we hear most often about how your personal information is handled. If your question is not covered here, reach out through live chat or email with your account details and we will get back to you.

We collect your name, contact details, date of birth and the payment method you register — such as GCash or Maya. Device and session data is also logged automatically for security purposes.

We share data only with payment processors like GCash, Maya and InstaPay to complete your transactions, and with compliance partners where local law requires it. We do not sell your data.

Send a request via our support email or live chat with your registered account email address. We will locate your record and respond within the period required under applicable law.

Yes. Submit a deletion request through live chat or email. We will remove or anonymise data that is no longer needed once legal and compliance retention periods have passed.

We log transaction references, amounts and timestamps for compliance and account history. We do not store your e-wallet PIN or full payment credentials on our servers.

Go to your account settings and update your communication preferences directly. You can turn off marketing emails without contacting support or closing your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoCrash Game Fair Play Rules

How go63 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Common Questions About Your Data on go63

01 What personal data does go63 collect when I open an account?

02 Does go63 share my data with third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask go63 to delete my account data?

05 Are my GCash, Maya or InstaPay transaction details stored by go63?

06 How can I opt out of marketing messages from go63?

Privacy Policy

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