Reference

Know Your Rights on go63

These legal terms set out how go63 operates your account, handles your data, and applies platform rules in the Philippines where local law permits. Reading them means you know exactly where you stand — before you deposit, play or cash out.

Account TermsData & PrivacyGCash · Maya · InstaPay RulesEligibility ConditionsContact & Dispute Path
go63 Know Your Rights on go63
ACCOUNT SECURITY DETAIL

How go63 Handles Data and Account Safety

Your account data is kept only as long as needed to operate your account and meet any applicable legal retention obligations. We do not sell personal data to third parties. Security on the platform uses SSL encryption across all pages and two-factor authentication — enabled via your account settings under Security — adds a second layer at login. Cookie use on go63 is limited to session management and basic analytics; you can adjust non-essential cookie preferences through the banner shown on first visit.

Data Retention We keep your account data for the period required by applicable law and our internal audit obligations. Once that period ends and your account is closed, deletion is processed on a scheduled cycle.
Two Factor Login Steps Enable two-factor authentication under Settings then Security. Each login sends a one-time code to your registered mobile number, so access requires both your password and physical phone possession.
Cookie Policy Session cookies keep you logged in and are strictly necessary. Analytics cookies track aggregate page behaviour only. You can withdraw consent for non-essential cookies at any time via the preference panel.
Request a Data Change To correct, access or remove personal data tied to your account, submit a request through the in-account Help Centre or by email. We aim to respond within the timeframe local law requires.
POLICY CONTACT

Reach Us on Legal or Account Queries

If you have a question about these terms, need to request a data correction, or want to flag a transaction dispute involving your GCash, Maya or InstaPay account, we have three contact paths. Each one routes to the same compliance-aware team — choose whichever fits your situation.

Team online

Live Chat

Open the chat widget from any page on go63. For legal or account queries, select the Account or Policy topic so your message reaches the right team without delay.

Email Support

Send your query to our support address from the email linked to your go63 account. Include your registered mobile number so we can verify identity before acting on the request.

In-Account Help Centre

Log in, go to Settings, then Help, and open a support ticket directly. This path creates a logged record of your request, which is useful for data access or correction submissions.

Common Questions About go63 Terms

These are the questions we hear most often about how our legal framework works — from account eligibility and data rights through to payment disputes and term changes. If your question is not here, the in-account Help Centre or live chat can connect you to our compliance team directly.

Eligibility depends on local law in your region. Access is available only where online gaming is permitted. You must also be of legal age as defined by applicable law in the Philippines.

Withdrawals to mismatched payment accounts will be held pending verification. You will need to update your profile or provide identity documents before the transaction can be released.

Yes. Submit a data access request through the in-account Help Centre under Settings then Help, or send it by email from your registered address. We respond within the period required by applicable law.

Open a support ticket in the Help Centre and select Transaction Dispute. Include the transaction reference and date. We review payment records and aim to respond with a resolution or status update promptly.

We post a notice on the platform when terms change. The version live on this page is always the current one. Continuing to use your account after a notice is posted means you accept the updated terms.

You can request deletion through the Help Centre. We will remove data that is no longer required, but some records must be kept for the period mandated by applicable Philippine law before deletion is possible.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.